Limited Warranty/Product Guarantee:

We warrant all the products we sell to be free from defects in material and workmanship under normal operating conditions and proper application in accordance with the specifications for operation as described by the manufacturer for the period of six months from invoicing date. Seller warrants the articles to be free from defects in material and workmanship and no special, incidental, consequential or other damage shall be recoverable by the seller. We shall not be liable for consequential damages or contingent liabilities including, but not limited to, injury or loss of life, loss of crops, loss due to water or fire damage, loss of business income, down time costs and trade, sales or other commercial loss relative to the failure of the product. We will in no event be liable for any sum in excess of the price we received for the product for which liability is claimed or asserted. 

Unless otherwise stated, the products that we offer are new and guaranteed to meet or exceed OEM quality standards and specifications. Over 90% of our products are OEM sourced from the same manufacturers that supply the equipment manufacturers, with the exception of remanufactured and aftermarket parts. 

​

__________________________________________________________________________________________________

​

Shipping Policy:

Orders generally leave our facility 2-4 days from date of purchase. Please allow an extra day for orders placed after 3:00 PM (15:00) EST. Please be aware that we cannot control every eventuality, and shipping times may vary. Be assured that we strive to ship every order as quickly as possible. Our main shipping service is UPS. purchases over $199.00 qualify for free ground shipping when selecting level of shipping service at checkout. If international shipping is available for your country, UPS Expedited or UPS Express are the minimum service levels available. All import costs, duties, tariffs and taxes are the responsibility of the purchaser, and are not included in the purchase price. If you are unsure about shipping we encourage you to contact us for a quote.

​

__________________________________________________________________________________________________

​

Core Policy:

Parts and units being returned for core charge refunds must not have internal rust and/or corrosion, must not have been in a fire, and must be in repairable condition (i.e. not completely destroyed) to be accepted. Cores will be inspected upon receipt and refund checks will be sent to the return address the core part or unit is sent from.

​

__________________________________________________________________________________________________

​

Refund/Return Policy:

​

Eligibility:

In order to be eligible for a refund, you must return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it (unused and uninstalled) and undamaged in any way.

​​

Return process:

After we receive your item, we will inspect it and process your refund. Refunds will be credited to the original payment method you’ve used during the purchase. For credit or debit card payments it may take 5 to 15 business days for your refund to reflect on your end. Unless the return is due to our error, all shipping costs are the responsibility of the buyer and will not be included in the refund. Restock fee of 20% may apply.

​​

Exceptions:

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If the item is returned and found to be damaged or shows signs of being installed, the product will be returned to you at your expense and you will not receive a refund.

​

Buyer's remorse:

If an order is placed and a cancellation is requested before the order ships, you will be refunded your purchase price less 4% to cover processing fees incurred by River Fluid Power. In addition, you will be charged a minimum restock fee of 10%. We are a small business. Order cancellations hurt small businesses. Please do not treat us like we are Amazon.

​

If anything is unclear, or you have any concerns or questions, feel free to contact us.